Shipping policy

Delivery area

The PRODUCTS offered can only be delivered in Turkey. It is not possible to place an order for any delivery address outside this REGION. PRODUCTS are sent to the delivery addresses specified by the CUSTOMER during the ordering process.

Shipping time

It will be delivered to you within 5-7 business days.
The preparation of the order, then the invoicing, and before that, the current stock status of the products are stated on our WEBSITE. It is understood that these periods are excluding weekends or public holidays. An electronic message will be sent automatically to the CUSTOMER when the PRODUCTS are shipped, provided that the electronic address appearing in the registration form is correct.

Delivery times and costs
During the ordering process, the SELLER informs the CUSTOMER about the possible delivery times and formulas for the purchased PRODUCTS. The shipping cost is calculated according to the delivery method. If we do not offer free shipping, the amount of these costs will be paid by the CUSTOMER in addition to the price of the purchased PRODUCTS. Details of delivery times and costs are detailed on the WEBSITE.

DELIVERY TERMS
The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document. In case of absence, a delivery notice will be left for the CUSTOMER to collect their package at the post office.

DELIVERY Problems
The CUSTOMER is informed of the delivery date set when choosing the carrier at the end of the online order procedure, before confirming the order. It is stated that deliveries will be made within a maximum of thirty (30) days. If this fails, the CUSTOMER must officially notify the SELLER to deliver within a reasonable period, and in the event of non-delivery within this period, they may terminate the contract. The SELLER will refund the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery costs, without undue delay from the receipt of the termination letter, using the same payment method used by the CUSTOMER to purchase. The SELLER is responsible for the PRODUCT until its delivery to the CUSTOMER. It is reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss stated during delivery.